FAQ
🧾 Frequently Asked Questions – Balthazar
📦 1. When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, delivery usually takes 3-6 business days depending on your location. You’ll receive a confirmation email with tracking info once your order is on its way.
🚚 2. Do you offer international shipping?
Currently, we ship only within the United States. Stay tuned — we’re working on expanding!
💳 3. What payment methods do you accept?
We accept major credit/debit cards including Visa, Mastercard, American Express, Discover, as well as Shop Pay, Apple Pay, and Google Pay.
🔁 4. What is your return policy?
We offer a 30-day return window from the delivery date. Items must be unused and in original packaging. We cover return shipping, and there are no restocking fees.
Need to start a return? Contact us at Contact@balthazar.live
❌ 5. Are there any items that can’t be returned?
Yes — custom, clearance, or "final sale" items are non-returnable unless defective or damaged.
🛋️ 6. What if my item arrives damaged?
No worries! Please email us within 48 hours of delivery with photos of the damage. We’ll resolve it quickly — either by replacement or refund.
🧾 7. Can I change or cancel my order?
If your order hasn’t shipped yet, yes! Please email us at Contact@balthazar.live ASAP. If it has already shipped, you may need to wait for it to arrive and then initiate a return.
📬 8. How can I contact customer service?
You can reach us at:
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📧 Email: Contact@balthazar.live
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📞 Phone: +1 (251) 332-4083
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📍 Office: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110
Support hours: Mon–Fri, 9:00 AM – 6:00 PM MST